• M.O.Q required and OEM Service available.

  • New Alpaca Sweaters from highlands of Peru.

  • Check out just launched Alpaca Collection.

FAQs

Frequently asked Questions

Expand & Collapse items

MY ORDER

How Can I View the Status of My Order?

Log into My Account.  You can see the status of your order into Tracking Order.

Please note that it may take up to 48 hours after your package has left our warehouse for the tracking information to appear in the shipment tracking system.

Can I cancel or change my order?

Orders cannot be modified or cancelled once they have been placed, so please review your order carefully before placing it.

PAYMENT

What forms of payment do you accept?

We accept Visa and PayPal.

SHIPPING

What Are the Shipping cost and taxes?

All shipping, handling and taxes cost will be indicate before you place an order. It depends of your delivery address.

How Long Does My Order Take?

Orders are processed in 2-3 business days. Once processed you will receive your order within 5-7 business days.

OUR PRODUCTS

What Are the Care Instructions For Your Garments?

Care instructions are noted on each product page in the upper right corner.  Hover over each icon to view specific instructions. Care instructions are also listed on the garment tag.

How Do Your Sizes Work?

Our garments come in multiple fits, including regular fit, slim fit, relaxed fit, etc.  A sizing guide is available for each product.

What Kind of Yarns Do You Use?

We use an assortment of materials (baby alpaca, alpaca blends and organic cotton) to produce our super-soft apparel and accessories.

WHOLESALE ORDERS

How can I contact you for a Wholesale Order?

For Wholesale Orders, please follow below steps:

1.- Identify the garment that you want and take note their SKU.

2.  Log into Contact Us.  Complete all information requested (including a note to our Comercial Team) in order to contact you by e-mail.

How can I get My Order with my Own Label?

For OEM Service, you can send us your own label design or we will send you label options for you. Extra cost will be indicated into quotation.

What are the shipment methods and payment for a Wholesale Order?

1.- Shipment Methods: Wholesale orders will be shipped D.D.P ( Door to Door Service).

2.- Payment terms: All payments will be made in our Bank account ( International Bank transfer).

OUR COMPANY

logo-andeatex

We only uses the finest noble fibers and our production process are environment and nature friendly.

LOCATION

Office 1: Jr. Los Castaños 758, Los Olivos. Lima, Peru 15301

Product Categories

Top